Privacy Policy / PDPL

Çiçek Satış (“Data Controller”) provides the following information to customers and third parties who use our website and services in order to fulfil the disclosure obligation under Article 10 of Personal Data Protection Law No. 6698 (“KVKK” / PDPL). This text may be updated when legislation changes.

1) What is the legal basis for collecting personal data?

Processing is based on KVKK, Electronic Commerce Law No. 6563, Turkish Penal Code No. 5237, Consumer Protection Law No. 6502 and the Distance Contracts Regulation, among others. Collecting and using data may be required to fulfil distance-selling and consumer obligations.

2) How is personal data collected?

Data provided by users through yagmurcicekcillik.com or other channels is processed with consent and as required by law. The site may use cookies: small files that help identify the device/browser. Browsing data is collected, processed and stored securely within legal obligations and the purposes in this policy. Session and persistent cookies may be used; you can delete or block cookies in your browser (some features may be limited).

3) How are website cookies used?

Cookies may be used to remember preferences, keep sessions open, analyse usage, improve content and (where allowed) show more relevant campaigns or content.

4) Third-party cookies and retargeting

Advertising technologies and third-party cookies may be used to serve more relevant ads. You can manage cookies via browser help or resources such as www.allaboutcookies.org and www.youronlinechoices.eu.

5) For what purposes is personal data used?

To the extent permitted by law, personal data may be recorded, stored, updated, classified and processed. Main purposes:

  • Verify the identity of the person placing an order or request
  • Record address and other contact details for communication
  • Inform customers about distance-sale and consumer contracts
  • Create electronic or paper records supporting transactions
  • Perform order, payment and delivery obligations
  • Provide information to public authorities when legally required
  • Share product/campaign information within applicable consent
  • Run customer satisfaction, analysis and surveys
  • Improve service quality via solution partners
  • Evaluate complaints and suggestions
  • Fulfil legal duties and exercise legitimate rights

6) How is personal data protected?

Personal data shared with Çiçek Satış is under our control. As data controller we take technical and organisational measures to protect confidentiality and integrity and update security practices over time.

7) Is personal data shared?

As a rule, data is not transferred to third parties without customer consent. Limited transfers may occur for legal duties, delivery/cargo, payment institutions, hosting/cloud, messaging providers and business partners needed to perform the service. We are not responsible for breaches in a third party’s own risk domain.

8) What are your rights under KVKK?

Under KVKK you may request to:

  • Learn whether your personal data is processed
  • Request information if it has been processed
  • Learn the purpose of processing and whether it is used accordingly
  • Know third parties to whom data is transferred in Türkiye or abroad
  • Request correction of incomplete or inaccurate data
  • Request deletion or destruction under KVKK Art. 7
  • Request that correction/deletion be notified to recipients
  • Object to outcomes against you solely from automated analysis
  • Claim compensation for damage caused by unlawful processing

9) How can I follow legislation updates?

If the law changes, this page is updated. The current text is always published here.

10) How can I keep my data accurate?

Under KVKK Art. 4, data should be accurate and up to date. Please contact us if your details change.

11) How do I submit KVKK requests?

Send KVKK requests via e-mail or other recorded contact channels. We will respond free of charge within 30 days; if the Board sets a fee schedule, that tariff may apply.

For questions and requests about your personal data: info@ciceksatis.local — +90 530 312 26 57